Refund policy

At TrendyPromotionalProducts.com ("TrendyPromotionalProducts," "Company," "we," "us," or "our"), we specialize exclusively in custom-manufactured, branded, and decorated promotional products. Because every item we produce is uniquely customized with your specific logo, artwork, and branding, our return and refund policies are tailored strictly to custom manufacturing standards.

Please read this policy carefully before placing your order. By completing a purchase on TrendyPromotionalProducts.com, you agree to the terms outlined below.

1. Final Sale on All Customized Products:

All products sold on TrendyPromotionalProducts.com are custom-made to order.

  • No Returns for Buyer’s Remorse: We do not accept returns, exchanges, or refunds if you change your mind, no longer need the items, or if you made an error in your order selection (such as ordering the wrong product style, size, or color).
  • Proof Approval Finality: Once you digitally approve your product artwork proof, that approval serves as a binding authorization to begin production. TrendyPromotionalProducts is not responsible for any typographical errors, layout oversights, or formatting mistakes that were present on the approved proof.
  • Blank Items: Blank items sold as sample, cannot be returned.

2. Defective, Damaged or Incorrect Merchandise:

We take immense pride in our quality control, but manufacturing issues can occasionally happen. If your order arrives physically defective, damaged in transit, or structurally incorrect (differing entirely from your approved digital proof), we will gladly correct the issue via a replacement or a store credit.

To qualify for a remedy, you must adhere strictly to our inspection window:

  • Strict 7-Day Inspection Window: You must inspect your entire shipment immediately upon delivery. Any claims for defects, damages, shortages, or decoration errors must be reported to us within seven (7) calendar days of the carrier's marked delivery date. Claims made after 7 days will be automatically denied.
  • How to Submit a Claim: Do not mail merchandise back to us without prior written authorization. To initiate a claim, you must email our support team at: Email: sales@trendypromotionalproducts.com
  • Subject Line: Return Claim - [Your Order Number]
  • Required Details: You must include your exact order number, a brief description of the issue, and clear, high-resolution photographs showcasing the defect, damage, or misprint across multiple items.

3. Evaluation and Resolutions:

Once we receive your photo evidence and claim details, our manufacturing team will review the issue within 2–3 business days.

  • Authorized Remedies: If we verify that the product is defective or misprinted due to a factory error, we will, at our sole discretion, either issue a re-print / replacement of the affected items or issue a credit/refund for the portion of the order that was defective.
  • Return of Goods: In some cases, we may provide a prepaid shipping label and request that you ship the defective batch back to us for lab evaluation. Do not discard any merchandise until your claim is officially resolved.

4. Manufacturing Overruns and Underruns:

Due to the complexities of custom high-speed printing operations, standard industry practices dictate that custom orders are subject to a manufacturing variance of up to +/- 5%.

  • If you receive up to 5% fewer items than ordered, we will refund your payment method for the exact piece shortage.
  • If you receive up to 5% more items than ordered, you will not be billed for the extra items.
  • Shortages within this 5% margin do not constitute a "defective shipment" and will not trigger a full order re-print.

5. Order Cancellations:

Production setups begin almost immediately following payment and proof approval.

  • If you need to cancel an order, you must contact sales@trendypromotionalproducts.com immediately.
  • If production has not yet started, we may cancel your order, subject to a cancellation fee to cover artwork processing or digital setup time already invested.
  • Once physical production or custom embroidery/printing has begun on your items, the order cannot be canceled, altered, or refunded under any circumstances.

6. Governing Law:

This Refund & Return Policy and all transactions related to TrendyPromotionalProducts.com shall be governed by, construed, and enforced in accordance with the laws of the State of Pennsylvania, without regard to its conflict of law principles.